We require a credit card to schedule any extensions, wedding, makeup, color, or keratin services.
Cancellation and No Show:
If you do not show up for your appointment, or you cancel less than 24 hours before your scheduled appointment time, we reserve the right to charge you a cancellation fee up to 50% of the service price.
We realize that there are circumstances and situations that cannot be helped sometimes, and we will take that into consideration.
We do not offer refunds on retail purchases, but will replace a defective product, or exchange an unused product for a credit towards a different product at that time.
A non-refundable deposit is required for extension services. The deposit will be applied to the cost of the hair and the service itself.
We cannot guarantee the performance of the keratin taming service if you do not purchase the appropriate shampoo and conditioner at the time of service.
If you are dissatisfied with your service for any reason, please contact us within two weeks to schedule a time to come in for an evaluation and corrective service. We do not offer refunds on services.