Cancellation & No-Show Policy

At Ricci Kapricci Salon & Spa, we reserve appointment time especially for you. To help us serve all clients fairly, please review our cancellation and no-show policy below.

● Credit Card on File

At Ricci Kapricci Salon & Spa, we reserve appointment time especially for you. To help us serve all clients fairly, please review our cancellation and no-show policy below.

● Cancellations & Rescheduling (24-Hour Notice)

If you need to cancel or reschedule, please do so at least 24 hours before your appointment.Appointments canceled or rescheduled with less than 24 hours’ notice may be charged 50% of the scheduled service total.This allows us enough time to offer the appointment to another client.

● No-Show Policy

If you miss your appointment without notice, it will be considered a no-show.No-shows may be charged 50% of the scheduled service totalRepeated no-shows may require prepayment to book future appointments

● Late Arrivals

Please arrive on time (or a few minutes early).If you arrive late:We will do our best to accommodate youYour service may need to be shortened to stay on scheduleIn some cases, we may need to reschedule your appointmentLate arrivals may still be subject to the full booked service charge if there is not enough time to complete the service

● Extensions, Bridal, and Specialty Services

Because these appointments require extra time, preparation, or product ordering, they may require a deposit and/or advance notice for changes.Extension services require a non-refundable depositDeposits are applied toward the cost of hair/serviceIf the appointment is canceled late or missed, the deposit may be forfeited

● Consultations

Consultations are complimentary and may be recommended before certain services (such as extensions, bridal, or major color changes) to ensure enough time is booked and the correct service is selected.

● Emergencies & Exceptions

We understand emergencies happen. If an unavoidable situation comes up, please contact us as soon as possible.We review exceptions case by case and appreciate your communication.

● Service Adjustments (No Refunds)

We do not offer refunds on services. If you are unhappy with your service, please contact us within 14 days so we can schedule an evaluation and, if appropriate, a corrective service.

● Retail Products

Retail purchases are non-refundable. We may replace defective products or exchange unused products for salon credit at management’s discretion.

● Policy Acceptance

By booking an appointment with Ricci Kapricci Salon & Spa, you agree to this cancellation and no-show policy.

Didn't find your answer?

Everything you need to know about our services

Do I need a credit card on file to book an appointment?

Yes. A valid credit card is required to reserve an appointment. Your card is kept on file to secure the booking and may be used for late cancellations, no-shows, or checkout if you choose.

What is your cancellation and rescheduling policy?

We kindly ask for at least 24 hours’ notice for any cancellation or rescheduling request. Changes made with less than 24 hours’ notice may be subject to a cancellation fee. This helps us offer the appointment time to another guest.

What happens if I miss my appointment (no-show)?

Missed appointments without notice are treated as no-shows and may result in a fee. Repeated no-shows may require prepayment for future bookings.

What if I’m running late?

Please arrive on time or a few minutes early. If you arrive late, we’ll do our best to accommodate you, but your service may need to be shortened or rescheduled. In some cases, the full booked service charge may still apply if there isn’t enough time to complete the service.

Do extensions, bridal, or specialty services require a deposit?

Yes, some longer or specialty appointments (such as extensions or bridal services) may require a deposit and advance notice for changes. Extension services require a non-refundable deposit, which is applied toward the service total. Late cancellations or missed appointments may result in the deposit being forfeited.

Do you offer complimentary consultations?

Yes — consultations are complimentary and may be recommended for services like extensions, bridal styling, or major color changes. Consultations help us reserve the right amount of time and select the correct service for your appointment.

Do you offer refunds on services?

We do not offer refunds on services. If you are unhappy with your result, please contact us within 14 days so we can evaluate the service and, if appropriate, schedule a corrective appointment.

Can I return retail products?

Retail products are non-refundable. However, management may replace defective products or exchange unused items for salon credit at their discretion.

What if I need to cancel because of an emergency?

We understand that emergencies happen. Please contact us as soon as possible if something unavoidable comes up. Exceptions are reviewed case by case, and communication is always appreciated.

Is parking available near the salon?

Yes — street parking is available near salon locations. Parking is generally paid street parking, and availability can vary by location, so we recommend arriving a few minutes early.

How can I contact the salon if I have a question before booking?

You can contact the salon through the Contact Us page or reach out directly to your preferred location. This is the best option if you need help choosing a service, timing, or preparing for your appointment.

Still have questions? We're here to help.